Privacy policy

1.0 Our core beliefs regarding user privacy and data protection

a) User privacy and data protection are human rights

b) We have a duty of care to the people without our data

c) Data is a liability, it should only be collected and processed when absolutely necessary

d) We will never sell, rent or otherwise distribute or make public your personal information in compliance with GDPR.

2.0 Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your country of residences specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0 for clarification.

3.0 Personal information that this website collects and why we collect it.

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) and Alexa Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our website pages and to see their journey through the website.

Although Google Analytics and Alexa Analytics records data such as your geographical location, devices, internet browser and operating system, none of this information personally identifies you to us. Google Analytics and Alexa Analytics also records your computer’s IP address which could be used to personally identify you but Google and Alexa do not grant us access to this. We consider Google and Alexa to be third party data processors (see section 6.0 below)

Google Analytics and Alexa Analytics makes use of cookies, details of which can be found on Google’s developer guides. Google’s developer guides.

Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within the website.

3.2 Support Chat

Like most websites, this site uses an instant messenger style support chat. This allows someone who visits our website to talk to an Airtech employee in real time and therefore can ask any questions they are curious about.

Much like Google Analytics and Alexa Analytics MyLiveChat records data such as your geographical location, devices, internet browser and operating system. None of this information personally identifies you to us. If you would like to talk to using this feature it will ask you for your email address and name, again none of this information I saved to our website. In the case of our support chat being offline, any comments or questions will be put into an email and sent to the office. This email will contain your name, email address IP address and the page you were on when asking the question. This information is needed to get in contact and answer any questions you may have.

3.3 Contact forms and email links

Should you choose to contact us using the contact form on our website page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Main Transfer Protocol (SMTP).

4.0 How we store your personal information

As detailed in section 3.2 and 3.2 above, if you submit a question using MyLiveChat or fill out a form on the website some personal information will be stored within the companies email server. This is currently the only occasion where personal data from the website will be stored. Name, email addresses and IP addresses is currently stored in an identifiable fashion on the recipients email server. It is compulsory for every device, which is attached to an Airtech email address, to have a passcode on.

If you are an exciting customer or give us permission to record your personal data all information you provide to us is stored on our secured servers within Europe, including the United Kingdom. Any payment transactions will be encrypted using a payment system called PayPal. Credit card numbers are used for processing payment only and are not saved or retained for marketing purposes. Airtech is also audited every three months by Security Metrics.About this website’s server

Man or Mouse Hosting is based on a dedicated web servers located in a secure data centre in Kent.

5.0 Our third party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0

  • Google (Privacy Policy)
  • Alexa (Privacy Policy)
  • MyLiveChat (Privacy Policy)

6.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

7.0 Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting you data) if we intend to use your data for such purposes in compliance with GDPR in section 2.0. You can exercise your right to prevent such processing by emailing us at or calling the office on 01342 836000. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act and any data has to be given to the owner or deleted within 30 days

8.0 Data Controller

The data controller of this website is: Airtech Air Conditioning Services Limited, a UK Private Limited Company with the company number: 1499501

Whose registered office is:

Airtech Air Conditioning Services Limited
Cresta House
Imberhorne Lane
East Grinstead
West Sussex
RH19 1QX

And whose operating office is:

Airtech Air Conditioning Services Limited
Cresta House
Imberhorne Lane
East Grinstead
West Sussex
RH19 1QX

9.0 Data Protection Officer

01342 836000
Mr Tony Musgrave

10.0 Changes to our privacy policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our customers or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Please see below for our GDPR Policy.